Tag Archives: recognition

3 Reasons Why “Equitable” Is More Effective Than “Equal”

I once coached a rising leader who insisted on treating her employees exactly the same way. She couldn't understand why she had so many HR issues. On the face of it, you might be thinking, "well, come on, that's the best way to be an effective leader." I disagree. Continue reading

4G Leadership: The Gratitude Mindset


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3 QUICK JOLTS OF LEADERSHIP INSIGHT

Expressing gratitude is the art of noticing. Be it your employees, your clients, or the people in your personal life - when you take the time to say, I see you, you matter - you are encouraging people to be more confident, improving productivity, fostering innovation and developing positive relationships. Continue reading

3 Inexpensive Ways Leaders Can Recognize Colleagues

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THREE SIPS OF LEADERSHIP INSIGHT

TO START YOUR DAY

Talk about recognition and rewards and the word "budget" might be the first thing that comes to mind. Showing your appreciation doesn't have to break the bank.
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3 Reasons Your Employees Stay

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THREE SIPS OF LEADERSHIP INSIGHT

TO START YOUR DAY

Gone are the days of staying at one company to collect your 30-year pin and gold watch. So, what is it that entices workers to stay under your leadership? Continue reading

Who Are Your Oswalts?

 

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I have what's known as "rolling" veins. Here in Honduras they're called "ballerinas" in that they like to dance around and avoid the needle that is trying to take blood or administer meds. If you have a technician who is not familiar with rolling veins, the simplest blood test can be agony.

There is a man named Oswalt Acosta who works at the local clinic and it is his job to take blood. He is very very good at his job. He can find the tiniest dancer and quickly get the blood extracted with no pain, no drama. When you're in the middle of a major medical event, that kind of efficiency brings untold peace of mind.

I would imagine most of his patients don't realize what a treasure they have in Oswalt; but I certainly hope his supervisors do.

Do you know who the Oswalts of your organization are? The behind-the-scenes unsung heroes who do their jobs well, and do them so well that people don't ever have to contemplate what would have happened if something had gone wrong.

In hospitality, it’s the housekeeper who gets the room right, every time, on time. It’s the engineer arrives quickly when requested and makes the fix the first time. It’s the line cook who is consistent and takes ownership, without compromise.

Think about all the time and energy that is spent on service recovery when something goes wrong. Are you recognizing the Oswalts who make sure recovery is never an issue?