The Simplest Question

Question-Mark-2Why isn't this as important to you as it is to me? ~ Seth Godin

Sometimes we forget that in the service industry, it's not about us. It's not about the policies. It's not about how tired we are. It's not about our stupid boss. It's not about our good-for-nothing co-workers.

It's about making what is important to our guests important to us.

Nothing more. Nothing less.

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